Shipping policy

Thank you for choosing DreamyStage. We are committed to ensuring your custom stage backdrops are produced and delivered to you efficiently and securely. Please review our shipping guidelines below.

Processing and Production Times

As most of our products are custom-made to order, a standard production time is required before shipment.

  • Standard Production Time: Approximately 3–5 business days from the time your order and artwork are finalized.

Shipping Rates & Delivery Estimates (Standard Shipping)

We offer a flat-rate and free shipping option for standard delivery:

Order Total (USD) Shipping Fee (USD) Standard Shipping Time
Up to $199.99 $19.99 10–15 days
$200.00 and above FREE 10–15 days

  • Delivery Time Note: The times listed above are estimated delivery times and are not guaranteed. They represent the typical duration for standard shipping routes.

 

Expedited Shipping & Rush Orders

 

If your project has a tight deadline and requires faster delivery, expedited options may be available.

  • To Request Expedited Service: Please contact our customer support team directly at dreamystageservice@outlook.com.

  • Note: Expedited rates and availability vary significantly based on the backdrop material, size, and destination. We will provide a custom quote upon inquiry.

 

Shipping Delays & Support

 

While we strive to meet all estimated delivery times, unforeseen delays can occasionally occur during transit.

  • If your package experiences a significant or severe delay beyond the estimated window, please contact us at dreamystageservice@outlook.com, and we will promptly assist you with tracking and resolution.

 

International Orders and Customs Duties

 

Important Notice for International Customers (Outside of the US):

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country upon delivery.

  • Customer Responsibility: It is the customer's responsibility to understand and comply with their country’s import regulations and duties to avoid unexpected charges.

  • Our Liability: DreamyStage is not responsible for any duties, taxes, or customs fees levied by international border control or customs agencies. These charges are determined by the value of the goods and are collected by the courier on behalf of your government.

  • Customs Rates: While specific tariff rates are determined by the item's value and destination, we will do our best to adhere to best practices and assist our customers.

If you have any questions regarding customs, taxes, or our policy, please contact us at dreamystageservice@outlook.com before placing your order.